San Francisco-based Airbnb is celebrating its 10th anniversary this year with some changes to its platform. In fact, people thought the idea that strangers would stay in each other's homes was insane.
Chesky has always denied Airbnb has negatively affected the hotel industry, claiming the company catered to a younger kind of traveller who may find the idea of staying in a hotel room foreign. Customers who book Airbnb Plus listings will come with a premium support team for guests to reach out to if they need anything during their stay. Chicago's short-term rental ordinance took full effect about a year ago, imposing stricter rules on Airbnb and other short-term rental sites.
Airbnb, the company best known for cheaper accommodation options and home stays, is eyeing to make the service more mainstream by adding new property types, including hotels, as well as new tiers and collections in order to catapult the company to the largest accommodation platform with 1 billion annual guests by 2028.
Airbnb is giving its homes a new sheen with the launch of high-end tiers aimed at offering travelers more consistency.
The company also announced the launch of their Superguest program, which will launch in late summer, and offer loyal Airbnb users perks like airport picks ups and concierge services.
"But we want to go further by supporting and expanding our community so that in 10 years time, more than one billion people per year will experience the benefits of magical travel on Airbnb".
From today, hosts would also be able to sort their listings even more specifically with "thousands" of new categories - for example, "rustic", "artist", "balcony" or even "igloo".
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By the end of the year, 75,000 homes in 50 cities worldwide are expected to be listed on Airbnb Plus, Chesky said.
As with the current Airbnb offerings, there'll be the choice of whole homes or single rooms under the Airbnb Plus umbrella.
To ensure the quality of listings in these Collections, those featured have a minimum 4.8 star rating.
Airbnb will also add options of Airbnb for family and Airbnb for work.
Guests can therefore have a peace of mind that these listings are guaranteed to be of excellent quality.
Airbnb hosts must apply to be part of the program, and a photographer and inspector are then sent to the home to capture professional-quality photographs and inspect the property to see if it meets Airbnb's new 100-point quality checklist. The service provider also introduced Collections (homes suited for special occasions like weddings or dinner parties), four new property types - vacation home, unique space, B&B and boutique - and Beyond Airbnb, a new tier launching this spring that offers "custom designed trips of a lifetime".
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